Service & Support
A.1 Service & Support
SIMATIC TDC hardware
System Manual, 08/2017, A5E01114865-AL
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During the service life of machines and plants, there is often a great potential for increasing
productivity or reducing costs.
To help you achieve this potential, we are offering a complete range of optimization services.
You can also rely on our support when it comes to modernization – with comprehensive
services from the planning phase all the way to commissioning.
Our service programs are selected service packages for an automation and drives system or
product group. The individual services are coordinated with each other to ensure smooth
coverage of the entire life cycle and support optimum use of your products and systems.
The services of a Service Program can be flexibly adapted at any time and used separately.
Examples of service programs:
● Service contracts
● Plant IT Security Services
● Life Cycle Services for Drive Engineering
● SIMATIC PCS 7 Life Cycle Services
● SINUMERIK Manufacturing Excellence
● SIMATIC Remote Support Services
Advantages at a glance:
● Reduced downtimes for increased productivity
● Optimized maintenance costs due to a tailored scope of services
● Costs that can be calculated and therefore planned
● Service reliability due to guaranteed response times and spare part delivery times
● Customer service personnel will be supported and relieved of additional tasks
● Comprehensive service from a single source, fewer interfaces and greater expertise
At your service locally, around the globe: your partner for consultation, sales, training,
service, support, spare parts... for the entire range of products supplied by Industry
Automation and Drive Technologies.
You can find your personal contact in our contacts database at: Internet
(http://www.siemens.com/automation/partner).
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