U N D E R S T A N D I N G T H E B B 6 0 C H A R D W A R E
10 Troubleshooting
If you experience a problem with your Signal Hound, please try these troubleshooting techniques before
contacting us.
Unable to Find or Open the Device 10.1
Ensure the device is plugged in and the green light is on. If it is not, unplug then plug in the device. Once
the green light turns on, use the File menu to try to connect the device again.
The Device Light is Green and Still Won’t Connect 10.1.1
This is often the case when the device is plugged in when a PC has been turned on. We recommend
leaving the device unplugged when you turn off your PC. If this is the case, a power cycle will solve this
issue.
A Power Cycle Does Not Fix the Problem 10.1.2
If a power cycle still does not allow you to connect the device, it is possible the device drivers were not
successfully installed. See the Driver Installation section for information about the BB60 drivers.
The Signal Hound is Not Sweeping Properly 10.2
If the sweeps shown are not what you expect there are a number of things you can try.
1) In the preset menu, Presets
Load Default Settings will return the application to default start up
settings. This might be useful if you have entered an unknown state.
2) Restarting the application is a quick way to reset any unknown settings or state.
3) The green Preset button located on the control panel performs a hard reset for the device and the
software settings. In rare instances, communication between the application and device can
become corrupted. The preset button should be used any time the device enters an undesirable
state.
The Device is Not Valid 10.3
In the event the device ceases to operate or becomes corrupted, the application might tell you the device
does not appear to be valid. Before contacting us, attempt to power cycle the device and restart your
computer to ensure nothing else is causing this issue. If the issue persists, please contact us.
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