88 StorageSync User’s Guide
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Why doesn’t StorageSync restore some backed up files?
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The media drive may not be properly or securely connected to your computer. If the
drive is connected properly and securely, close other applications that might be using
the files selected for restoring. If the files to be restored have hidden or read-only
attributes, change the attributes for these files on your computer’s hard drive if you truly
want to restore them (the online help for your operating system should describe this
procedure). If an error occurs during the restore, the error will be entered into the log
file.
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Why doesn’t StorageSync restore hidden and read-only files?
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By their nature, hidden and read-only files can only be viewed; they cannot be written
to a hard drive. For this reason, backed up hidden and read-only files can only be
restored when those files have been deleted from your computer’s hard drive. Many
files that are critical to the operation of your computer are hidden or read-only files.
Using StorageSync to back up these files is particularly useful in case these files are
accidentally deleted from your computer’s hard drive.
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Why does StorageSync not backup certain system files, such as hiberfil.sys and
pagefile.sys?
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The Microsoft Windows operating system locks these files. As a result, StorageSync
cannot open these locked files so they can be backed up.
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Why doesn’t StorageSync synchronize some files?
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The media drive may not be properly or securely connected to your computer. If the
drive is connected properly and securely, close other applications that might be using
the files selected for synchronization.
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