SMART GX Series - The Display Isnt Turning on; The Display Is Turning off When It Shouldnt

Chapter 5 Troubleshooting the display
smarttech.com/kb/171861 60
Symptom Troubleshooting steps
An app is missing or not available. The app might not be included with the SMART Board GX (V2) series interactive display.
See SMART Board GX (V2) series interactive displays user’s guide
(smarttech.com/kb/171862).
Note
Apps that require Google Play Services (such as the Google Play store) cannot be used
on the display.
The display isn’t turning on
Symptom Troubleshooting steps
The status light isn’t lit.
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Make sure the power cable is securely fastened to the power outlet and the display.
Note
If the power cable is connected to a power bar, make sure the power bar is
securely connected to the power outlet and turned on.
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Make sure the switch beside the AC power inlet is in the ON (I) position.
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Make sure the power outlet is working by testing it with a different device.
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Make sure the power cable is working by testing it with a different device.
The status light is lit red and the
screen is blank.
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Press the Power button on the front of the display or on the remote control.
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Restart the display.
See Turning the display on or off on page52.
The status light is lit blue, but the
screen is blank.
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Wait up to 30 seconds, or press the Power button to determine if the problem is with
an external video source.
See The screen is blank or there’s a problem with the image on the screen on the
next page
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Press the Home button on the front control panel. If the Home screen is
displayed, check the external video source and connecting cables.
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Disconnect any cables from the display’s HDMI Output connectors (if used) to
determine whether equipment connected to the HDMI output port is causing the
problem.
The display is turning off when it shouldn’t
Symptom Troubleshooting steps
The display turns off or enters
Standby mode when it shouldn’t.
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Check the timer switch settings in the Startup and shutdown section of the display’s
settings to see whether any shutdown tasks have been scheduled, and adjust them
as needed.
See System on page79.
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If the display is connected to a room control system via the RS-232 connection,
disconnect it to determine if the problem is being caused by the room control
system.