SMART GX Series - Touch Isnt Working as Expected

Chapter 5 Troubleshooting the display
smarttech.com/kb/171861 64
Touch isn’t working as expected
Symptom Troubleshooting steps
The display doesn’t respond to touch
on the Home screen with no
computer connected.
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Remove infrared sources, such as incandescent or arc lights, desk lamps, and
infrared audio devices, or move the display to another location in the room.
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Ensure that there are no physical obstructions (such as holiday decorations) on the
display's frame.
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Restart the display.
See Turning the display on or off on page52.
The display doesn’t respond to touch
when viewing the input from a
connected computer.
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Make sure SMART Product Drivers 12.20 or later are installed and running on the
connected computer.
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Make sure the USB cable between the display and the computer doesn’t exceed
the supported maximum cable length. See Using recommended cables on page41.
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Make sure any connected computers have detected the display’s USB connection
and SMARTProduct Drivers 12.20 or later are installed.
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For Mac computers with macOS Mojave, ensure your MAC OS security settings
allow the SMART Board to control applications. See How to resolve issues with
installing and using SMARTLearning Suite software on macOS Mojave.
When viewing the image from a
connected computer, the display
responds to touch intermittently.
OR
When you touch the screen, the
pointer doesn’t appear in the correct
place.
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Restart the display.
See Turning the display on or off on page52.
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Make sure SMART Product Drivers and SMARTInk are installed and running on any
connected computers.
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Update SMART product drivers.
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Update the firmware.
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Confirm with the installers that the computer is connected to the display with only a
single cable.
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Make sure the USB cable between the display and the computer doesn’t exceed
the maximum supported cable length. See Using recommended cables on page41.
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Remove any USB extenders to help isolate the USB cable.
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If using USB extenders, ensure they support High Speed 480Mbps USB 2.0 (or
faster) data rates.
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Make sure the video and USB cables that connect any computers to the display are
connected using the correct connectors on the display.
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Remove infrared sources, such as sunlight, incandescent or arc lights, desk lamps,
and infrared audio devices, or move the display to another location in the room.