SMART GX Series - Chapter 6 Troubleshooting Tools and Apps; Resolving Issues with Whiteboard

smarttech.com/kb/171861 68
Chapter 6 Troubleshooting tools and
apps
Resolving issues with Whiteboard 68
Resolving issues with Browser 69
Resolving issues with Screen Share 69
Resolving issues with File Manager 70
This page explains how to troubleshooting tools and apps on your SMARTBoard GX (V2).
Resolving issues with Whiteboard
Issue Solutions
The pen doesn’t write digital ink.
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Ensure the Pen tool is selected on the Whiteboard toolbar at the bottom of the
screen.
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Make sure no other objects (such as your hand or clothing) are touching the screen
close to the pen nib.
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A worn pen nib may act as a finger rather than a pen. Replacement pens are
available from the Store for SMART Parts (see smarttech.com/Support/PartsStore).
Your finger draws ink instead of
selecting an object.
Use the toolbar at the bottom of the Whiteboard app to change the active tool
something other than Pen.
Multiple fingers draw multiple lines
instead of performing pan, zoom, or
rotate gestures.
Use the toolbar at the bottom of the Whiteboard app to change the active tool to
Preview rather than Pen.
You can’t set an image as the
background.
Tap Menu > Theme > Background and then press the + icon in the image section
The display can’t open a saved
Whiteboard.
Whiteboards are saved in .enb format. The file the display is trying to open might
not be savedin a SMART Board GX (V2) Whiteboard file format.
The display can’t open a
SMARTNotebook file.
The Whiteboard app on SMARTBoard GX (V2) series interactive displays doesn't
support SMARTNotebook files. Use SMARTNotebook software on the connected
computer to open a SMARTNotebook file.