SMART GX Series - Resolving Issues with Browser; Resolving Issues with Screen Share

Chapter 6 Troubleshooting tools and apps
smarttech.com/kb/171861 69
Resolving issues with Browser
Issue Solutions
Browser isn’t working correctly.
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Make sure the display is connected to a properly configured network and the
network is connected to the internet.
See Connecting to a network on page22.
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Make sure Ethernet or Wi-Fi is enabled in Settings under Network settings.
See Network on page73.
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If Browser can’t visit secure (https) websites, ensure the display’s date and time are
correct.
See Network on page73
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Browser doesn’t support Flash or Java applets and will not function correctly if a
web page features these objects.
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Contact your network administrator.
You can’t find your downloads.
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Check the Downloads folder in File Manager.
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The display’s storage might be full. Delete files or move them to a USB drive for
backup.
There is an issue with audio.
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Make sure the volume isn’t muted on the display’s remote control.
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Turn up the volume.
Resolving issues with Screen Share
Issue Solutions
Touchback isn’t working. Make sure:
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you are using the Bytello Share app to connect to the display.
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Touchback is enabled for your device in Device management.
Touchback is unavailable:
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when another device is casting with Desktop Sync.
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on mobile devices (Android and iOS) due to system limitations.
Note
When using Miracast on Android, the person at the display can interact with
the device’s screen.
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when the screen is in floating window mode.
YouTube doesn’t show the screen when
using AirPlay.
Due to content protection, YouTube cannot display the screen.
For the best user experience, connect to the display with the Bytello Share app.
YouTube video doesn’t play after an ad
when using AirPlay.
Live videos time out after 10 seconds and are not available for playback when screen
sharing.
If the video has ads, tap or click Skip Ad or Next from your device to start playback
(the display does not have this option).
I can’t control the audio from the display
on YouTube when using AirPlay.
Due to system limitations, YouTube does not allow for audio control at the display
when connect with AirPlay.Use the AirPlay media control instead.
For the best user experience, connect to the display with the Bytello Share app.