SMART GX Series - Resolving Issues with File Manager

Chapter 6 Troubleshooting tools and apps
smarttech.com/kb/171861 70
Issue Solutions
Browser doesn’t play sound when
casting from MacOS via Webcast.
Check that your browser has permission to access audio.
For the best user experience, connect to the display with the Bytello Share app.
Chromebook doesn’t play sound during
sharing.
Due to system limitations, Chromebook cannot play the sound from the display
during screen sharing. The sound comes from the device.
For the best user experience, connect to the display with the Bytello Share app.
The display’s screen share code doesn’t
appear in the list of available devices.
Make sure the network is configured properly.
See Connecting to a network on page22.
Your device or computer can’t connect
to the display.
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Make sure your computer or device is on the same network as the display.
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Make sure the network is configured properly.
See Connecting to a network on page22.
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Make sure that your sharing device is on the same network subnet as the
display.
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If you’re using the Bytello Share app, use the alphanumeric code shown on the
display.
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If you’re using Apple AirPlay or Google Chromecast, look for the
ScreenShare#### name you can see on the display when you expand the
screen share window.
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Make sure your computer or device is on the same subnet as the display.
Contact your network administrator.
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Make sure the Bytello Share app is installed on your device.
See SMARTBoard GX (V2) series interactive displays user guide
(smarttech.com/kb/171862).
No sound is heard from your shared
device.
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Make sure your device isn’t muted.
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Turn up the device’s volume.
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Turn up the display’s volume.
See SMARTBoard GX (V2) series interactive displays user guide
(smarttech.com/kb/171862).
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Make sure that the display’s speakers are enabled in the display’s settings.
See Input and output on page75.
Resolving issues with File Manager
Issue Solutions
You can’t open files using File
Manager.
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Make sure an app is installed on the display that supports the file type you’re trying
to open.
You can’t read from or write to a
connected USB drive.
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Connect the drive to the USB port for the display.
See Connecting USB drives and other peripherals on page44.
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Make sure the USB drive is FAT formatted.
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Make sure the USB drive isn’t encrypted or partitioned.
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The USB drive is full. Delete files before copying more files onto it.
You can’t recover deleted files. Recovery of deleted files is not supported.