SMART GX Series - SMART Software on Connected Computers Isnt Working as Expected; The SMART OPS PC Module Isnt Working as Expected; Contacting Your Reseller for Additional Support

Chapter 5 Troubleshooting the display
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SMART software on connected computers isn’t
working as expected
Symptom Troubleshooting steps
SMARTNotebook software isn’t
working as expected.
See Troubleshooting SMARTNotebook.
Lumio by SMART isn’t working as
expected.
See Troubleshooting common issues in Lumio by SMART.
SMARTInk isn’t working as expected. See Troubleshooting SMART Ink.
SMART Product Drivers isn’t working
as expected.
See Troubleshooting SMARTProduct Drivers.
The SMART OPS PC module isn’t working as
expected
Symptom Troubleshooting steps
The SMART OPS PC module isn’t
working as expected.
See the SMART OPS PC modules user guide (smarttech.com/kb/171747).
Contacting your reseller for additional support
If an issue you’re experiencing with the display persists or isn’t addressed in this chapter or the
knowledge base, contact your authorized SMART reseller (smarttech.com/where) for support.
Your reseller might ask you for the display’s serial number. The serial number is on a label on the left side
of the display.