a. Ensure the vehicle is currently in an area where other vehicles are able to connect and offload.
You can check cellular coverage based on your region with the following -
i. US Vehicles - http://www.t-mobile.com/coverage-map.html
ii. Canada Vehicles - http://www.rogers.com/consumer/wireless/network-coverage
iii. UK Vehicles - https://www.vodafone.co.uk/explore/network/uk-coverage-map/
b. This may also be confirmed by taking a known working vehicle, parking it near your problem
vehicle and triggering/offloading an event.
c. The Sensor Bar houses both the Cellular and WiFi antennas. Check the Sensor Bar cable is not
damaged/cut. Check the connection to the Controller Box on the underside of the Controller.
Ensure that both the Cellular/WiFi antenna cable connections are connected to their respective
port and completely inserted.
d. Ensure the Sensor Bar is properly mounted to the windshield. If the antenna is not mounted or
mounted incorrectly, a replacement Sensor Bar Mounting Bracket can be ordered by contacting
Technical Support.
9. GPS Signal Fault – The GPS Chip is housed in the Sensor Bar. This requires the Sensor Bar to have
direct line of site to the horizon for GPS lock. If the vehicle has a large overhang, this can sometimes
block GPS signal to the Sensor Bar. For some vehicle types it may be necessary to purchase and
install an External GPS Puck.
a. If this vehicle has previously produced GPS data, unmount Sensor Bar and hold it up to the
windshield or out of the window so the Sensor Bar has a clear sightline of the horizon and
trigger an event. Once the event has offloaded, review it in the Response Center.
i. If this vehicle has never had GPS Data, contact Technical Support to check the GPS Settings
on this vehicle.
b. If the event does not have GPS, replace Sensor Bar with a new/known working one and then
perform a hard reset. Let the vehicle sit for 15 minutes to allow the new camera to get a GPS
lock. Trigger another event.
c. If the event still does not have GPS, reach out to Technical Support for further assistance.
10. Ignition Currently Off –
a. The ignition of the vehicle was OFF while the Diagnostic Test was run. If the vehicle’s key
position was off while the Diagnostic Test was run this is expected.
b. If the vehicle’s key position was ON while the Diagnostic Test was run and this Fault Code
displays, the Ignition Wire is wired incorrectly. Inspect the Ignition Wire with a digital
multimeter and ensure that it is connected to a ‘True Ignition Source’. Inspect the ‘True
Ignition Source’ section of this guide for more information.
To Next Page
Loading...
Need help?
General
