Chapter 9 Product Warranty
1. Period
The warranty period of the product is 1 year in service or 1.5 years after the product is delivered
whichever comes first.
2. Scope
For any failure reported within the warranty period which is clearly SMC’s responsibility, replacement
parts will be provided. In that case, removed parts shall become the property of SMC.
This guarantee applies only to SMC’s product independently, and not to any other damage incurred
due to the failure of the product.
3. Contents
1. SMC guarantees that the product will operate normally if it is installed under maintenance and
control in accordance with the Operation Manual, and operated under the conditions specified in
the catalog or contracted separately.
2. SMC guarantees that the product does not have any defects in components, materials or
assembly.
3. SMC guarantees that the product complies with the outline dimensions provided.
4. The following situations are out of scope of this warranty.
(1) The product was incorrectly installed or connected with other equipment.
(2) The product was under insufficient maintenance and control or incorrectly handled.
(3) The product was operated outside of the specifications.
(4) The product was modified or altered in construction.
(5) The failure was a secondary failure of the product caused by the failure of equipment
connected to the product.
(6) The failure was caused by a natural disaster such as an earthquake, typhoon, or flood, or
by an accident or fire.
(7) The failure was caused by operation different from that shown in the Operation Manual or
outside of the specifications.
(8) The checks and maintenance specified (daily checks and regular checks) were not
performed.
(9) The failure was caused by the use of circulating fluid or facility water other than those
specified.
(10) The failure occurred naturally over time (such as discoloration of a painted or plated face).
(11) The failure does not affect the functioning of the product (such as new sounds, noises and
vibrations).
(12) The failure was due to the “Installation Environment” specified in the Operation Manual.
(13) The failure was caused by the customer disregarding “6. Request to Customers”.
4. Agreement
If there is any doubt about anything specified in “2. Scope” and "3. Contents”, it shall be resolved by
agreement between the customer and SMC.
5. Disclaimer
(1) Expenses for daily and regular checks
(2) Expenses for repairs performed by other companies
(3) Expenses for transfer, installation and removal of the product
(4) Expenses for replacement of parts other than those in this product, or for the supply of liquids
(5) Inconvenience and loss due to product failure (such as telephone bills, compensation for
workplace closure, and commercial losses)
(6) Expenses and compensation not covered in “2. Scope”.
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