SonicWall SonicWave Deployment Guide
Troubleshooting
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SonicWave 200 Series Troubleshooting
When the 200 series wireless access point is connected to a SonicWall network security appliance, the two units
perform an encrypted exchange, and an entry for the 200 series wireless access point is automatically created in
the SonicPoint/SonicWave Objects table. In the MANAGE view, navigate to the Connectivity | Access Points >
Base Settings page in SonicOS.
If the entry does not appear in the table within five minutes of connecting the 200 Series wireless access point:
• Make sure the 200 series wireless access point is connected to an interface that is configured as part of a
wireless zone. Either the default WLAN zone or a custom zone with type set to “wireless” is required.
• Ensure that the 200 series wireless access point is properly connected with an Ethernet cable to an 802.3at
compliant PoE device.
• If an 802.3at compliant PoE injector is being used, verify that the 200 series wireless access point is
connected to the PoE port labeled Data & Power Out.
• If the 200 series wireless access point has an entry in the table, but reboots frequently or seems
non-functional:
• Verify that your PoE switch/injector is 802.3at compliant and rated to deliver sufficient power to each
PoE port. 802.3af compliant PoE devices do not provide sufficient power to properly run current
generation 802.11 devices.
• Click SYNCHRONIZE ACCESS POINTS on the Connectivity | Access Points > Base Settings page in the
MANAGE view to force SonicOS to download a new SonicWave firmware image from the SonicWall
back-end server.
If the SonicWave becomes unresponsive or seems erratic, you can use the Reset button to reset the SonicWave
to factory default settings or put it into SafeMode. Use a narrow, straight object, like a straightened paper clip to
press the Reset button.
• To reboot the SonicWave with factory default settings, press Reset for 3 seconds until three LEDs begin to
flash slowly. If the SonicWave is connected to your firewall, it reboots again after the provisioning profile
settings are applied.
• To reboot the SonicWave into SafeMode, press Reset for 8 seconds until three LEDs begin flashing at a
medium rate.
TIP: SafeMode allows you to log into the SonicWave directly at 192.168.1.20 (default:
admin/password) to manually update the firmware in rare situations when other
troubleshooting fails. Contact SonicWall Support for assistance.
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