Stulz CeilAir CW - 5 Product Support; Instructions for Online Documentation Access; Technical Support

79OCH0006F08/13/2024
CEILAIR
®
CW & DX IOM
5.2 TECHNICAL SUPPORT
5.0 PRODUCT SUPPORT
STULZ provides its customers with Product Support which not only provides technical support and parts but
the following additional services, as requested:
• Performance Evaluations
• Start-up Assistance
• Training
5.1 Instructions for Online Documentation Access
Online documentation access provides downloads to documents like
• the optional E
2
Controller Manual,
• the warranty,
• refrigerant safety data sheets, and
• a searchable PDF copy of this IOM manual.
These downloads also include unit-specific drawings for
• installation,
• piping,
• nameplate, and
• wiring (with electrical data sheets).
1. Enter the serial number and a valid email address, then click submit. Alternatively scan the QR code and
the serial number will automatically populate.
2. A link to the documents will be emailed and documentation will be available for 60 days.
3. After 60 days, the serial number must be re-entered at http://www.stulzdocs.com/.
4. Also visit https://www.stulz.com/en-us/documentation/ for our full catalogue of downloadable
manuals.
5.2 Technical Support
The STULZ Technical Support Department is dedicated to the prompt resolution of issues experienced with
units. Should a problem develop that cannot be resolved using this manual, you may call (888) 5291266
Monday through Friday from 8:00 a.m. to 5:00 p.m. EDT. If a problem occurs after business hours, provide
your name and telephone number. One of our service technicians will return your call.
When calling to obtain support, check the unit’s nameplate for the following information:
• Unit Serial Number
• Unit Model Number
• STULZ Sales Order Number
• Description of Problem
Visit http://www.stulzdocs.com/
or
SCAN the QR Code provided in the unit