1. Ensure the valve door is closed securely and the thumbscrew is
tight.
2. Ensure the product dispense tube is properly aligned in the center
of the valve. See page 6.
3. Ensure the product delivery tubes are not twisted, kinked, pinched
off or blocked.
4. Check product tank spout for cracks or fraying. Replace tank if
cracks or fraying exist.
5. Ensure product location is correct in the product compartment (eg.
cream on left, milk on right).
6. Check that product temperature is between 32 ºF/0 ºC to 40 ºF/4.4
ºC. Temperature affects the flow of dairy and some other products.
7. Ensure the valve area is clean. See page 13.
8. Ensure the valve assembly is clean. See page 14.
9. Ensure the valve assembly is assembled and installed correctly.
See page 14.
10. Ensure valve door was not opened and then closed with partial
product left in the product compartment. Each time the valve door
is opened the dispenser resets to “full product” status. Flow rate
differs between a full and partially full product container. A partially
full product container will dispense inaccurately with “full product”
status. If the valve door was opened with a partial product
container still in the product compartment, either:
a. Pre-filled bag or bag-in-box: Discard partial product and load a
full product bag or bag-in-box following instructions on page 5.
or
b. Product tank: Fill tank to a marked level (see page 5 or 6) and
Reset (see page 7).
If dispense amounts are still incorrect, contact the SureShot Technical
Assistance Center at 1-888-777-9990 or 902-865-9602.
Leaking product.
1. Ensure valve door is closed securely and the thumbscrew is tight.
2. Ensure the product dispense tube is properly aligned in the center
of the valve. See page 6.
3. Check the tube for holes, cracks or disfiguration. Replace tube on
tank.
4. Check for damage to the product container.
5. Ensure valve area is clean. See page 13.
6. Ensure valve assembly is clean. See page 14.
7. Ensure the valve assembly is assembled and installed correctly.
See page 14.
Leaking water.
1. Follow cleaning procedures for Product Compartment on page 13.
If dispenser continues to leak contact the SureShot Technical
Assistance Center at 1-888-777-9990 or 902-865-9602.
1. Ensure a 1" (2.5 cm) air space exists on all sides of the dispenser.
2. Check that the vents at the back of the dispenser are not blocked.
3. Ensure the dispenser is not too close to a heat-generating
machine, such as a coffee maker.
4. Check that the condenser is not dirty. See page 17.
5. Check that the fan is operating. See page 17.
If dispenser remains unusually warm, contact the SureShot Technical
Assistance Center at 1-888-777-9990 or 902-865-9602.
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