SureShot SureTouch intellishot User Manual

SureTouch Refrigerated Liquid Dispensers • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
18
TROUBLESHOOTING
Problem
Action
Dispenser does not
turn on
1. Ensure dispenser is plugged into an active power source. If power
source does not have power, have a qualified person check your
facility’s fuse box or circuit breaker to restore power.
2. Ensure power switch is in the ON position.
3. Ensure dispenser’s circuit breaker has not tripped.
a. Turn the power switch to the OFF position.
b. Locate and depress the 1 amp circuit breaker below the power
switch to make sure it has not tripped.
No white should be showing. If white is showing on the top of
the breaker, it is tripped.
It will make a clicking noise when depressed.
c. Turn the power switch to the ON position.
If dispenser still does not turn on, contact the SureShot Technical
Assistance Center at 1-888-777-9990 or 902-865-9602.
LCD display on the
front door is blank
1. Perform the Dispensing Product procedure on page 7. Listen for
the solenoid to open and close to ensure that the valve is
operating.
a. If solenoid does not respond, see “Dispenser does not turn on”
above.
b. If solenoid responds, the LCD may be faulty.
If the LCD display is still blank, contact the SureShot Technical
Assistance Center at 1-888-777-9990 or 902-865-9602.
Side console is
displaying unexpected
characters
1. Ensure start-up sequence is complete.
2. See Side Console Display Window on page 11 for explanations of
standard display characters.
3. Turn OFF power switch, wait ten (10) seconds, then turn the
dispenser back ON. This resets the microcontroller.
If side console continues to display characters other than those listed
on page 11, contact the SureShot Technical Assistance Center at 1-
888-777-9990 or 902-865-9602.
Dispenser does not
dispense product
1. Ensure all required selections have been made: Follow the
Dispensing Product procedure on page 7.
2. Check that product loading procedures have been completed. See
page 4.
3. Ensure the product delivery tube is not twisted, kinked, pinched off
or blocked. Check that product is not frozen in the tube.
4. Ensure valve area is clean. See page 13.
5. Ensure valve assembly is clean. See page 14.
6. Turn OFF power switch, wait ten (10) seconds, then turn the
dispenser back ON. This resets the microcontroller.
7. Ensure all steps for “Dispenser does not turn on” above are
followed.
If dispenser still does not dispense product, contact the SureShot
Technical Assistance Center at 1-888-777-9990 or 902-865-9602.

SureShot SureTouch intellishot Specifications

General

Brand	SureShot
Model	SureTouch intellishot
Category	Dispenser
Language	English