Taylor McDonald's C602 - TROUBLESHOOTING GUIDE (Continued); Product Thickness and Hopper Temperature Issues

88
TROUBLESHOOTING GUIDE
Problem
Shake Side
Probable Cause
Soft Serve Side
Probable Cause
Either Side
Probable Cause
Corrective Action
Soft lock message appears on display
An equipment fault has occurred.
Determine reason the failure occurred. Correct cause for failure, then select HEAT symbol to start a heat cycle or WASH to disassemble and brush clean the machine.
More than 24 hours since the last HEAT cycle.
The freezer must go throu gh a HEAT cycle every 24 hours. The freezer must now be disassembled and brush cleaned or placed in a heat cycle.
The power switch is in the OFF position.
The power switch must be in the ON position. The freezer must now be disassembled and brush cleaned or placed in a heat cycle.
The freezer is not in the AUTO or STANDBY mode when the heat cycle was programmed to start.
The freezer must be in the AUTO or STANDBY mode. The freezer must now be disassembled and brush cleaned or placed in a heat cycle.
Mix out condition. The level of mix in the mix hopper must be
above the mix low probe. The freezer must now be disassembled and brush cleaned or placed in a heat cycle.
The agitator is not installed.
The agitator must be cleaned and installed before starting the HEAT cycle. The freezer must now be disassembled and brush cleaned or placed in a heat cycle.
Hard lock message appears on
d
i
l
Brush clean interval exceeded.
The freezer must be disassembled and brush cleaned within 24 hours when the counter indicates one day remaining.
display
A barrel or hopper thermistor is faulty.
Call an authorized service technician.
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