Telect ELF-9716-1900 - Chapter 6: Service; Owner Maintenance; Service; In-Warranty Service

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ELF System
Copper / Fiber :: ELF Family
Chapter 6: Service
CAUTION
!
CAUTION! Only qualied technicians may install and maintain this product.
6.1 Owner Maintenance
Telect’s ELF chassis, enclosures, and modules do not need preventive maintenance
6.2 Service
Contact Technical Support (USA):
By e-mail: getinfo@telect.com
By phone: 888-821-4856 or 509-921-6161
6.2.1 In-Warranty Service
Contact your Telect equipment distributor, or call a Telect Customer Service Representative:
1-509-926-6000
Telect will repair or replace defective products within the limits of the warranty. See “Repacking for Shipment” in
this section.
Call a Customer Service Representative for a Return Material Authorization (RMA) before returning any equipment.
6.2.2 Out-Of-Warranty Service
The procedure for out-of-warranty service is the same as for in-warranty service, except that Telect charges a
processing fee, and you must submit a Purchase Order along with a Return Material Authorization (RMA) before
returning equipment. Call a Customer Service Representative for help getting these forms.
The processing fee guarantees a repair estimate and is credited against actual material and labor costs.
6.3 Repacking For Shipment
1. Tag the equipment showing owner’s name, address, and telephone number, together with a detailed
description of the problem.
2. Use the original shipping container if possible. If you do not have it, package the equipment in a way to
prevent shipping damage. Include the RMA inside the container and legibly print the RMA number on the
outside of the package, near the shipping address
3. Insure the package.