ThinkPad S440 - Chapter 11. Getting support; Before you contact Lenovo; Getting help and service

•Message:0271:Dateandtimeerror.
Solution:Neitherthedatenorthetimeissetinthecomputer.EnterThinkPadSetuptosetthedateand
time.
•Message:0177:BadSVPdata,stopPOSTtask.
Solution:ChecksumofthesupervisorpasswordintheEEPROMisnotcorrect.Thesystemboard
shouldbereplaced.Havethecomputerserviced.
•Message:0183:BadCRCofSecuritysettingsinEFIVariable.EnterThinkPadSetup.
Solution:ChecksumoftheSecuritysettingsintheEFIVariableisnotcorrect.EnterThinkPadSetup
tochecktheSecuritysettings,PressF10andthenpressEntertorestartthesystem.Ifyoustillhavea
problem,havethecomputerserviced.
•Message:0187:EAIAdataaccesserror.
Solution:EnterThinkPadSetuptochecktheSecuritysettings.PressF10andthenpressEnterto
restartthesystem.
•Message:0188:InvalidRFIDSerializationInformationArea.
Solution:TheEEPROMchecksumisnotcorrect(block#0and1).Resettheblock#0and1,forexample
theboxSerialNumber,and/orblock#4and5,forexampletheUUID.
•Message:0189:InvalidRFIDconfigurationinformationarea.
Solution:TheEEPROMchecksumisnotcorrect(block#4and5).Resettheblock#0and1,forexample
theboxSerialNumber,and/orblock#4and5,forexampletheUUID.
•Message:0190:Criticallow-batteryerror.
Solution:Thecomputerturnsoff,becausethebatteryislow.Connecttheacpoweradaptertothe
computerandchargethebattery.
•Message:0191:SystemSecurity-Invalidremotechangerequested.
Solution:Badsystemconfigurationchangerequesthasbeendetected,forexample,theBootBlock
updatehasfailedorunknownrequestpackethasbeendetected.Tocleartheerror,entertheThinkPad
Setupprogram.
•Message:0199:SystemSecurity-Securitypasswordretrycountexceeded.
Solution:Thismessageisdisplayedifyouenterawrongsupervisorpasswordmorethanthreetimes.
Confirmthesupervisorpasswordandtryagain.Tocleartheerror,entertheThinkPadSetupprogram.
•Message:1802:Unauthorizednetworkcardispluggedin-Poweroffandremovethenetworkcard.
Solution:TheMiniPCIExpressnetworkcardisnotsupportedonthiscomputer.Removeit.
•Message:1820:Morethanoneexternalfingerprintreadersareattached.Poweroffandremoveallbut
thereaderthatyousetupwithinyourmainoperatingsystem.
Solution:Therearemorethanoneexternalfingerprintreaders.Poweroffandremoveallbutthereader
thatyousetupwithinyourmainoperatingsystem.
•Message:2000:ThinkVantageActiveProtectionsensordiagnosticsfailed.
Solution:ThinkVantageActiveProtectionsensorisnotworkingcorrectly.Havethecomputerserviced.
•Message:2100:InitializationerroronHDD0(MainHDD).
Chapter10.Troubleshootingcomputerproblems103