Thefollowingitemsarenotcovered:
•ReplacementoruseofpartsnotmanufacturedfororbyLenovoornon-warrantedparts
Note:Allwarrantedpartscontaina10-characteridentificationintheformatFRUXXXXXXXXXX.
•Identificationofsoftwareproblemsources
•ConfigurationofUEFIBIOSaspartofaninstallationorupgrade
•Changes,modifications,orupgradestodevicedrivers
•Installationandmaintenanceofnetworkoperatingsystems(NOS)
•Installationandmaintenanceofapplicationprograms
ForthetermsandconditionsoftheLenovoLimitedWarrantythatappliestoyourLenovohardwareproduct,
see“Warrantyinformation”intheSafety,Warranty,andSetupGuidethatcomeswithyourcomputer.
Ifpossible,benearyourcomputerwhenyoumakeyourcallincasethetechnicalassistancerepresentative
needstohelpyouresolveacomputerproblem.Ensurethatyouhavedownloadedthemostcurrentdrivers
andsystemupdates,rundiagnostics,andrecordedinformationbeforeyoucall.Whencallingfortechnical
assistance,havethefollowinginformationavailable:
•Machinetypeandmodel
•Serialnumbersofyourcomputer,monitor,andothercomponents,oryourproofofpurchase
•Descriptionoftheproblem
•Exactwordingofanyerrormessages
•Hardwareandsoftwareconfigurationinformationforyoursystem
Telephonenumbers
ForalistoftheLenovoSupportphonenumbersforyourcountryorregion,goto
http://www.lenovo.com/support/phoneorrefertotheSafety,Warranty,andSetupGuidethatcomeswith
yourcomputer.
Note:Phonenumbersaresubjecttochangewithoutnotice.Thelatestphonenumbersareavailableat
http://www.lenovo.com/support/phone.Ifthenumberforyourcountryorregionisnotprovided,contact
yourLenovoresellerorLenovomarketingrepresentative.
Purchasingadditionalservices
Duringandafterthewarrantyperiod,youcanpurchaseadditionalservices,suchassupportforLenovo
andnon-Lenovohardware,operatingsystems,andapplicationprograms;networksetupandconfiguration
services;upgradedorextendedhardwarerepairservices;andcustominstallationsservices.Service
availabilityandservicenamemightvarybycountry.
Formoreinformationabouttheseservices,goto:
http://www.lenovo.com/accessories/services/index.html
Chapter11.Gettingsupport121
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