Thor Motor Coach CLASS A - Change of Address or Ownership; Vehicle Identification Labels; How to Obtain Assistance; Suggestions for Obtaining Service

CONSUMER INFORMATION
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CUSTOMER CARE | 877.855.2867
Change of Address or Ownership
The 'National Traffic and Motor Vehicle Safety Act of
1966' in the United States, and Transport Canada require
manufacturers to be able to contact vehicle owners when a
correction of a safety-related defect or noncompliance issue
becomes necessary.
To enable TMC to contact you, the current owner, with
important vehicle product and safety updates, including
vehicles with expired warranty coverage, please update your
vehicle-related ownership information by contacting TMC
by faxing to the attention of Registrations:
574-294-3618
or, by emailing: registrations@tmcrv.com
Include the following:
• Your legal name;
• Your current mailing address (include your prior mailing
address for change of address notications);
• Your telephone number (home and/or cell);
• Your email address;
• Your vehicle’s 17-digit vehicle identication number
(VIN);
• Your vehicle’s TMC serial number;
• Legal proof of purchase (e.g., a legible copy of your bill
of sale or insurance card);
• Current motorhome odometer reading.
Vehicle Identification Labels
The vehicle identification number (VIN) and the TMC
serial number is listed on a label affixed to the inside of
the driver’s door jamb of Class B and C motorhomes. For
Class A motorhomes, a VIN label is axed to the inside
panel, just le of the driver’s seat. Please refer to the chassis
manufacturer’s owner’s manual for the location of the
17-digit chassis VIN tag.
How to Obtain Assistance
Should a question or concern arise regarding your motorhome,
the rst step is to contact your selling dealer. eir sales, service,
and parts professionals will be glad to assist you .
You can also contact a TMC Customer Care representative
24 hours a day, 7 days a week. Telephone (toll free):
877-855-2867
If you leave a voice-message, please include your name, your
telephone number, your VIN, and briey describe the purpose
of your inquiry. You will receive a returned phone call from a
TMC Customer Care representative as soon as possible.
Your selling dealer and/or your TMC Customer Care repre-
sentative should be able to solve any questions or concerns
you have regarding your motorhome. However, if their
combined eorts are not satisfactory, please send a letter
describing the circumstances to:
Thor Motor Coach
Attn: Customer Care
P.O. Box 1486
Elkhart IN 46515-1486
Include the following:
• Your selling dealer’s name, address, and phone number;
• Your legal name, current mailing address, phone num-
ber, and email address;
• Your vehicle’s 17-digit vehicle identication number
(VIN);
• Your vehicle’s TMC serial number;
• Current motorhome odometer reading;
• If applicable, include the individual component suppli-
er’s name, part description, model number, and serial
number.
Suggestions for Obtaining Service
e following suggestions will help ensure your selling dealer
provides the level of service you expect.
Contact your dealer at once:
Service appointments are made based on each dealer's service
schedule, so contact your dealer as soon as possible to have
service or repairs performed.
Prepare for the appointment:
If warranty-covered work is being performed, have the
following documentation available:
• TMC Warranty Guide;
• Applicable component warranties;
• Component serial numbers;
• Vehicle identication number (VIN);
• Vehicle serial number.
All work to be performed may not be covered by the TMC
Limited Warranty or component manufacturer's warranties.
Discuss warranties and possible service charges with the dealer’s
service professionals before authorizing service work .