Chapter
8:
Troubleshooting
General
troubleshooting
Before
calling
a
service
technician,
please
check
this
chapter
for a
possible
cause
of
the
problem
and
some
solutions
you
can
try.
Black
box
on-screen
• The closed caption feature
is
set to one
of
the Text modes
(T1,
T2, T3,
or
T4).
Set the closed caption feature to
Off
(I@"
page 41).
TV
stops
responding
to
controls
• If the
TV
stops responding to the controls on the remote
control
or
TV
control panel and you cannot turn
off
the
TV, please unplug the power cords few seconds then re-
plug to try again.
Other
problems
• If
your
TV's
problem
is
not addressed
in
this
Troubleshooting section
or
the recommended solution
has not worked, use the Restore Factory Defaults
procedure
(u::<3
page 32).
TV
will
not
turn
on
• Make sure the
power
cord is plugged in. and then press
POWER
@.
•
The
remote control batteries may be dead. Replace the
batteries
or
try the control panel buttons.
Picture
problems
General picture problems
• Check the antenna/cable connections
(~Chapter
2).
• Press
~
on the remote control
or
TV
and select a
valid video input source
(~
page 33). If no device is
connected to a particular input on the TV, no picture will
display when you select that particular input source. For
device connection details, see
Chapter
2.
• Antenna reception may be poor. Use a highly directional
outdoor
antenna
(if
applicable).
•
The
station may have broadcast difficulties. Try
another
channel.
• Adjust the picture qualities
(I@'
page 40).
• If you are using a VCR, make sure
Tc!!r
on
the
remote
control is set correctly
(I@'
page 21).
• Do not
connect
both a standard video cable and an
S-video cable to the
VIDEO
1 input at the
same
time
(I@'
page 13).
Noisy picture
•
If
you are watching an analog channel (off-air broadcast
or
Cable
TV),
you can set the
CableClear®
feature to
reduce visible interference in the
TV
picture
(I@'
page
52).
Video Input Selection problems
• If the
Input
Selection
window does not
appear
when
you press
~
on the remote control
or
TV, press
~
a
second time, which will
change
to the next video input
source and display the
Input
Selection
window.
Cannot view external signals
or
channel 3
or
4
• If you cannot view signals from external devices
connected to
VIDEO
1.
VIDEO
2,
ColorStream®
HDMI1,
HDMI
2,
HDMI
3,
PC,
or
from channels 3
or
4. make sure
the
Input
Lock
is set to
Off
(u::<3'
page 46).
Poor color
or
no color
•
The
station may have broadcast difficulties. Try another
channel.
• Adjust the
Tint
and/or
Color
(.
page 40).
Poor composite
or
S-video picture
• If the
TV
is connected to an external
AN
device (e.g.,
DVD player, video
game
system, set-top box. etc.) try
using a
ColorStream
or
HDMI
video connection instead.
Picture
and
sound are out
of
sync
• As with all products that contain a digital display,
in
rare
instances, when viewing certain content (e.g
..
television
broadcasts. video games, DVDs), you may notice that
the sound and picture are slightly out
of
sync.
This
phenomenon can be caused by various factors including.
without limitation, video processing within the TV,
video processing
in
an attached
gaming
system. and
video processing
or
different compression rates used by
broadcasters
in
their programming.
You
may want to try
one
or
more
of
the following suggestions, which may
help to reduce the effect
of
this phenomenon:
-
If
the
TV
is connected to an A/V receiver that has a
programmable audio delay feature, use this fcature to
help synchronize the sound to the picture.
- If you notice this phenomenon only on certain
TV
channels, please contact
your
local broadcast, cable.
or
satellite provider to inform them
of
this issue.
Sound
problems
•
Check
the antenna/cable connections
('
Chapter
2).
•
The
station may have broadcast difticulties. Try
another
channel.
•
The
sound may be muted. Press
VOLUME.
• If you hear no sound, try setting the
MTS
feature to
Stereo
mode
(~~
page 42).
• If you are not receiving a second audio program from a
known
SAP
source, make sure the
MTS
feature
is
set to
SAP
mode
(I@'
page 42).
• If you hear audio that seems "incorrect" for the program
you are watching (such as music
or
a foreign language).
the
SAP
mode may be on. Set the
MTS
feature to
Stereo
mode
(I@'
page 42).
Remote
control
problems
• Make sure the remote control
is
set to the correct device
mode
(1& page 20).
• Remove all obstructions between the remote control and
the TV.
•
The
remote control batteries may be dead. Replace the
batteries
(I@'
page 19).
• Your
TV
remote control may not operate certain features
on
your
external device. Refer to the
owner's
manual
for
your
other
device to
determine
its available features.
If
your
TV
remote control does not operate a specific
feature on
another
device, use the remote control that
came
with the device
(I@'
pages 21-25).
• If the
TV
still does not acI as expected, use the Reset
Factory Defaults procedure
(1lSl~
page 32).
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