Troxler 5850v2 - Returning Parts for Service

Model 5850v2 Appendix A–9
A. TROUBLESHOOTING
RETURNING PARTS FOR SERVICE
All shipments to the factory must be accompanied by a Returned
Goods Authorization (RGA) number, and a description of the
instrument, and its problem. This information is used by Troxler
shipping and service personnel to expedite the repair work.
To obtain an RGA number, please call or fax the factory or branch
office with your request. Please have the following information
available when contacting Troxler for an RGA number:
 Unit (or part) model and serial number.
 Part number/serial number (if applicable).
 Is the unit (part) still under warranty?
 Problem or difficulty you are having with the unit.
 Shipment method to Troxler and for return shipment.
 Shipping and billing address (not P.O. Box) – street address and
zip.
 Telephone number/contact (for questions from Troxler).
 Will an estimate be required prior to performing any work on
the part?
 Payment method: credit card, account number, or purchase
order number. All government agencies (city, county, state,
and federal) are required to send purchase order numbers.
NOTE
To prevent order duplication, if an order has been
placed by telephone, please write “Confirming Order”
on any follow-up written requests.