XRS2 and SRS2 EID Stick Reader
Issue 5, 03/2018
3
General information for servicing .................................................................................................................................. 2
Service centre requirements ......................................................................................................................................... 4
Product feedback ............................................................................................................................................. 4
Technical bulletins ........................................................................................................................................... 4
Returning a product ......................................................................................................................................... 4
Taking precautions .......................................................................................................................................... 4
Service equipment ........................................................................................................................................... 5
Useful resources .............................................................................................................................................. 6
Parts diagram ............................................................................................................................................................. 7
Parts list ..................................................................................................................................................................... 8
Troubleshooting ........................................................................................................................................................ 10
Battery and charging problems ....................................................................................................................... 10
Performance problems ................................................................................................................................... 12
Scanning problems ........................................................................................................................................ 13
Unexpected behaviour during use ................................................................................................................... 15
Data Link problems ........................................................................................................................................ 17
Information for servicing ............................................................................................................................................ 18
Backing up customer data .............................................................................................................................. 18
LCD handling and storage precautions............................................................................................................. 19
Using flat flexible circuit (FFC) cables and connectors ........................................................................................ 19
Connections on the main module .................................................................................................................... 22
Protecting the case ........................................................................................................................................ 22
Changes to the product .................................................................................................................................. 22
Disposing of the product and/or the batteries ................................................................................................... 23
Testing the stick reader ............................................................................................................................................. 24
Testing the power connection ......................................................................................................................... 24
Testing the USB connection (PC to stick reader) ................................................................................................ 24
Testing the
Bluetooth
® wireless connection .................................................................................................... 25
Testing the scanning functionality ................................................................................................................... 27
Testing the LCD ............................................................................................................................................. 27
Testing the buttons ........................................................................................................................................ 28
Testing the main battery ................................................................................................................................. 28
Testing the coin cell battery voltage................................................................................................................. 29
Repair procedures ..................................................................................................................................................... 30
Disassembling and assembling the stick reader case ......................................................................................... 30
Removing corrupted data ............................................................................................................................... 33
Replacing the main battery ............................................................................................................................. 34
Replacing the coin cell battery ........................................................................................................................ 35
Replacing the antenna assembly ..................................................................................................................... 36
Replacing the main module ............................................................................................................................ 37
Replacing the display module.......................................................................................................................... 40
Replacing the USB loom ................................................................................................................................. 43
Replacing the vibration motor ......................................................................................................................... 44
Replacing the USB Cover ................................................................................................................................ 46
Replacing the case ......................................................................................................................................... 47
Fault report card ....................................................................................................................................................... 49
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