User's Guide _______________________________________________________________________
160 __________________________________________________________________ M210243en-A
Return Instructions
In case MAWS needs repair, please follow the instructions below to
speed up the process and avoid extra costs.
1. Read the warranty information.
2. With the returned component(s), write a Problem Report with
name, e-mail, telephone number, and fax number of a
technically competent person, who can give additional
information about the problem.
3. On the Problem Report, please explain:
- What failed (what worked / did not work)?
- Where did it fail (location and environment)?
- When did it fail (date, from the beginning / after a while /
periodically / randomly)?
- How many failed (only one defect / other same or similar
defects / several failures in one unit)?
- What was connected to the product and to which connectors?
- Input power source type, voltage and list of other items that
were connected to the same power output (lighting, heaters,
motors etc.)?
- What was done after the failure was noticed?
4. Include a detailed return address with your preferred shipping
method on the Problem Report.
5. Pack the product using good quality ESD protection bag with
suitable cushion material in a strong box of adequate size to
prevent any shipping defects.
6. Include the Problem Report in the same box with the returned
product.
7. Send the box to:
Vaisala Oyj
Contact person / Division
Vanha Nurmijärventie 21
FIN-01670 Vantaa
Finland
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