VeriFone VX690 - Refund

Live epos integrated User Guide 19
4.3 Refund
How to process a Refund transacon
Refunds may only be processed where there was an inial valid transacon on the same card.
If a customer returns a purchase, or if an incorrect amount was charged, process a refund as
follows:
Terminal Screen Next Step
REFUND X
PRESENT CARD
REFUND
MASTERCARD
SELECT ACCOUNT
REFUND X
MASTERCARD SAV
Key PIN
XXXX
Start by iniang the transacon via the POS interface.
Keep in mind that this transacon type may be password
protected for risk/security purposes.
Bring the card into contact with the terminal by swiping,
inserng or tapping it.
Have the customer select an account on the terminal screen.
Note: The terminal will only display the available accounts for
the card entered.
Ask the customer to enter their PIN on the terminal and press
ENTER, or just press ENTER to sign (if allowed*).
READY
29/09/18