VeriFone VX690 - Response Codes

Live epos integrated User Guide 47
9.2 Response Codes
Code Display Cause/Acon
00 APPROVED The transacon has been approved
08 APPROVED
With signature
The transacon has been approved if the
signature is correct
Y1 APPROVED The transacon has been approved
Y3 APPROVED The transacon has been approved
01 CALL FOR AUTH Unable to obtain electronic authorisaon
02 CALL FOR AUTH Unable to obtain electronic authorisaon
03 INVALID PPID Contact Merchant Business Soluons
04 CONTACT CARD ISSUER Obtain another form of payment
Advise cardholder to contact card issuer
05 CANNOT PAY Obtain another form of payment
Advise cardholder to contact card issuer
06 CANNOT PAY Obtain another form of payment
Advise cardholder to contact card issuer
08
APPROVED PENDING
SIGNATURE
The transacon is approved if the signature is
correct
The cardholder should now sign the receipt
12 INVALID TRANSACTION
Retry the transacon selecng a different account
If the transacon is declined again, obtain another
form of payment
Advise cardholder to contact card issuer
13 CANNOT PAY Obtain another form of payment
Advise cardholder to contact card issuer
14 CONTACT CARD ISSUER Obtain another form of payment
Advise cardholder to contact card issuer
30
FORMAT ERR CALL
HELPDESK
Power the terminal off and on and retry the
transacon
Contact Merchant Business Soluons whilst the
cardholder is present to confirm if the transacon
has been processed correctly
39 WRONG ACCOUNT
Retry the transacon, selecng a different account
If the transacon is declined again, obtain another
form of payment
Advise cardholder to contact card issuer