VeriFone VX690 - Void a Transaction

Live epos integrated User Guide 21
4.4 Void a transacon
How to Void a transacon
The Void funcon can be carried out on credit or charge cards to reverse a transacon
that has not yet seled (where available). You should also know that debit card and pre-
authorisaon transacons cannot be voided.
Terminal Screen Next Step
ENTER ROC NO
ON POS
VOID
SCANNING BATCH
PLEASE WAIT
VOID
VERIFY VOID
CORRECT?
READY
29/09/18
Start by iniang the transacon via the POS interface,
including oponal entry of the ROC that is to be voided.
If not done previously, enter the ROC number to the POS.
Now wait for the “Scanning Batch” message to complete.
This will occur when the ROC lookup completes. If the ROC
cannot be found, the terminal will prompt for the ROC to be
re-entered into the terminal.
If the lookup is successful then the matching original
transacon details will be shown (last four card number digits,
amount, approval code).
You then need to confirm, via the POS, whether the
transacon details shown are correct.
If YES is selected, the Void will connue as expected.
If NO is selected, the terminal will prompt for ROC re-entry
(only if the previous ROC was entered via the terminal).