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Troubleshooting, FAQ, and Contacting Support
Setup Issues
Wearsafe User Manual
I didn’t receive my confirmation code by text.
Check that you have the correct phone number entered. You can use the Resend Code button on the code entry
screen after updating the phone number or if you believe the text message was lost. In some network conditions, text
messages can take up to 5 minutes to be delivered. Send “START” to 33947 to begin accepting texts.
I don’t have an activation code.
Activation codes are 12 characters long on a printed card inside the original packaging or emailed at time of purchase.
Contact support@wearsafe.com with your receipt if you do not have a card insert or email. Business users must
contact their Wearsafe Account Manager for their account credentials or an activation code.
Account Issues
My Contact didn’t receive a text or email.
If an invitation is sent via email, ensure that your Contact checks his or her Spam folder. If the invitation still can’t be
located, check that the contact information you used is correct and resend the invite in the Wearsafe App:
1. Tap on the Menu button in the top left corner of the screen
2. Tap Contacts & Settings
3. Find the Contact’s icon in any of the alert types
4. Tap on the Contact’s icon, which says “Pending”
5. Review the contact information
� If it is correct, tap Resend Invite
� If it is wrong, tap Remove. Follow the instructions to invite a Contact on page 15, using the correct
phone number and email address.
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