36
Tag Issues
Wearsafe User Manual
What is my pairing PIN?
Your PIN is displayed on the screen above the dialog asking you to enter your PIN to complete pairing. The PIN may be
4 or 6 digits.
My Tag doesn’t appear on the list for pairing.
Check the list in the Wearsafe App each time you try the steps below. You must pair your Tag in the Wearsafe App,
pairing in your main Bluetooth settings will not work.
1. Make sure a good battery is installed with the + side facing the battery cover and the battery cover is fully
turned to the locked position using the straight end of the clip attachment.
2. Press the Tag’s button 5 times.
3. Turn on your phone’s Bluetooth, and give the Wearsafe App permission to use your phone’s Bluetooth.
4. If your Tag shows as Paired in your phone’s main Bluetooth settings, remove it from there.
My Tag shows as disconnected.
This is normal. Wearsafe Tags use a special battery saving mode for communicating over Bluetooth. They will only
show “connected” briefly when they update status with your phone or deliver button presses to start alerts.
My Tag doesn’t send a Red Alert or Check-in, sends them delayed, or sends them when no one is touching it.
Tags must be able to connect by Bluetooth to the paired phone, and the phone must have an active cellular or Wi-Fi
internet connection to send an alert or Check-in. As long as it has battery power, a Tag will store a button press and
send it to your phone as soon as they are able to reconnect.
To Next Page
Loading...