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Alert Issues
Wearsafe User Manual
My Contact didn’t receive my alert, but I did.
In the Wearsafe App, Tap on the Menu button in the top left corner of the screen, then tap “Contacts & Settings” and
confirm that the Contact is set to receive the type of alert that you sent. If they are not:
1. Tap their name
2. Tap the alert type so it shows color instead of white
3. Tap Done
My Contact tried to open an alert but couldn’t view it.
Wearsafe alerts are viewable by Contacts for up to 4 hours after they are closed. Check-in links can be followed at any
time. Links for old alerts are blocked from access for the Device User’s privacy. Account Owners can view the same
alerts for up to 14 days before the alert data is removed to protect Device User privacy; opening a link after that time
will not display the alert information.
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