Electric Cooktop -2
Troubleshooting Guide
5-6
Error
Priority
Displayed
Error
Message
Error Condition Explanation Action that should be taken
1 E11 Power module
Detected Network
Fault
Power module is unable to
communicate to the Display
Board. This fault will only
be visible on the display if
communications recovers.
1. Check to ensure that the display
board is securely fastened to the
keyboard.
2. Check the communication cable
between the key board and the power
module for any damage.
3. Replace communication cable.
4. Replace Display board.
5. Replace Power module
1 E13 Keyboard Error
(Glass Touch
FMEA)
Keyboard internally tests for key
opens, shorts, and signal quality
issues and reports this status to
the Display Board.
1. Replace glass/key board assembly
1 E14 Keyboard EEPROM
Error
Keyboard detects internal
EEPROM failure and reports to
the Display Board.
1. Replace glass/key board assembly
1 E15 Keyboard
Calibration Error
Keyboard internally recalibrates
periodically and reports failures
to the Display Board.
1. Replace glass/key board assembly
1 E16 Keyboard CRC
Error
Keyboard internally detects
communications errors and
reports this back to the Display
Board.
1. Replace glass/key board assembly
2 E17 Keep Alive FMEA
Fault
Failure of the Keep Alive
capacitor to discharge after a
Keep Alive recovery. Cooktop
will be available after clearing
the error.
1. In this instance, the unit will not
resume state previous to power
loss of <5sec. Cooktop is still fully
functional and not compromised.
2. if occurs frequently replace power
module.
1/3 E18 Powerboard
EEPROM CRC
Failure
EEPROM is split into multiple
records which are individually
tested. Each record has default
values which will automatically
be restored in the event of an
error with the exception of the
Model Data record. A failure in
this record will be fatal.
1. Replace power module.
1 E19 Run Time
Diagnostics Failure
A shorted relay or triac was
detected on the Power module.
1. Replace power module.
1 E20 Element Supervisor
Fail
Power module Relay power
circuit fault was detected.
1. Replace power module.
2 E30 LED Segment Error The Display Board detected that
the Least Signifi cant Digit of a
display bar graph was open-
circuit or short-circuit.
1. Replace display board.
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