5. If the document printed without a print-quality problem, the application is probably the cause. Restart your
printer, restart the application, then print the document again. For more information, see Restarting, Placing in
Sleep Mode, or Powering Off the Printer.
6. If the problem still persists, ensure that you are not printing through a print server. If the problem persists, for
online support information, go to www.support.xerox.com.
Troubleshooting Print-Quality Problems in the Printer
If you have print-quality problems when printing a Demo Page or the Configuration Report from the control panel,
the problem is in the printer.
To find the source of the problem:
1. At the control panel, print the Troubleshooting Print-Quality Pages. For details, see Printing the Troubleshooting
Print-Quality Pages.
2. If the prints are too light to see print details, verify the following:
• The printer is loaded with undamaged, dry supported paper.
• The toner levels of one or more of the toner cartridges is not too low.
3. If the pages are printed with a solid color, one or more of the drum cartridges could be defective. Correct the
problem before continuing.
4. If the colors of the pages do not match your expectations, run the control panel Print Calibration.
5. Compare the print-quality problems in your document to each of the examples in the Troubleshooting Print-
Quality Pages.
If you find a match in the Troubleshooting Print-Quality Pages, look in the Solutions column for the action to take to
resolve the problem.
If the problem persists, for online support information, go to www.support.xerox.com.
Performing the Print Calibration Procedure
1. At the printer control panel, press the HHoommee button.
2. Touch DDeevviiccee.
3. Touch TToooollss.
4. Touch TTrroouubblleesshhoooottiinngg >> CCaalliibbrraattiioonn >> PPrriinntt CCaalliibbrraattiioonn >> NNeexxtt.
5. Follow the onscreen instructions to run the Print Calibration procedure.
Xerox
®
EC8036/EC8056 Color Multifunction Printer User Guide 305
Troubleshooting
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