Xerox WorkCentre 3215

June 2014
2-25
Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual
17-910 , 20-100
Status Indicator RAPs
17-910 Firmware Upgrade Fault
The firmware upgrade aborted due to an invalid file.
BSD-Reference: None
Initial Actions
1. Check the USB connection.
2. Verify that the correct firmware file is being used.
Procedure
Cycle the machine power and repeat upgrade procedure GP 7.
20-100 Fax Communication Error Fault
A communication error occurred during a fax transmission.
BSD-Reference: BSD 3.1B Printer Communication
Initial Actions
1. Call the target fax number to confirm a fax response.
2. Check condition of the fax line and connection.
3. Verify that the fax line is an analog phone line.
4. Switch Off the power then switch On the power.
5. Verify that the country setting is correct.
6. Resend the fax job.
7. Check fax communications to a different machine.
Procedure
Enter Diagnostic Mode. From the Control panel, select: [Report, Error Info, Print] to print the
Error Information Report. The target fax is causing the error.
YN
In Diagnostics, select: [Report, Fax Options] to verify Fax Send settings are at default.
Check that the Target Fax configuration is OK. The Target Fax is OK.
YN
Reconfigure Target Fax.
Reseat the Fax PWB. The fault clears.
YN
Replace the Fax PWB. PL 2.2.
Check the connection between the Fax board and the Main PWB. The connection is secure.
YN
Firmly reconnect the connector.
Replace the Main PWB (REP 1.8), PL 4.1.