| Troubleshooting Solutions | 115
Firmware and Upgrading Issues
• Fail to upgrade the device firmware
• The device does not update the configurations
Fail to upgrade the device firmware
Do one of the following:
• Ensure that the target firmware is not the same as the current firmware.
• Ensure that the target firmware is applicable to the device model.
• Ensure that the current or the target firmware is not protected.
• Ensure that the power is on and the network is available during upgrading.
• Ensure that the web browser is not closed or refreshed when upgrading firmware via the web user
interface.
The device does not update the configurations
Do one of the following:
• Ensure that the configuration is set correctly.
• Reboot the device. Some configurations require a reboot to take effect.
• Ensure that the configuration is applicable to the device model.
• The configuration may depend on the support from a server.
System Log Issues
• Fail to export the system log from a provisioning server (FTP/TFTP server)
• Fail to export the system log from a syslog server
Fail to export the system log from a provisioning server (FTP/TFTP server)
Do one of the following:
• Ensure that the FTP/TFTP server is downloaded and installed on your local system.
• Ensure that you have configured the FTP/TFTP server address correctly via the web user interface on
your device.
• Reboot the device. The configurations require a reboot to take effect.
Fail to export the system log from a syslog server
Do one of the following:
• Ensure that the syslog server can save the syslog files exported from the device.
• Ensure that you have configured the syslog server address correctly via the web user interface on your
device.
• Reboot the device. The configurations require a reboot to take effect.
Password Issues
• Restore the administrator password
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