| Call Features | 79
• Meeting account: You can only join the scheduled meeting.
For more information on how to set up an account for common area phones, refer to Set up the Common
Area Phone license for Microsoft Teams.
Call Features
This chapter shows you how to configure the call feature on Teams devices.
• Call Queue
• Call Park and Retrieve
Call Queue
A call queue is a feature that route and queue incoming calls to group numbers, called agents, such as for
a help desk or a customer service desk.
When someone calls into a phone number that is set up with a call queue, they will hear a greeting first (if
any is setup), and then they will be put in the queue and wait for the available call agent. The person calling
in will hear music while they are on hold and waiting.
You can set the greeting and music played while on hold and choose either Attendant, Serial, or Round
Robin for your call queue distribution method. All new and existing call queues will have attendant routing
selected by default. When attendant routing is used, the first call in the queue rings all call agents at the
same time. The first call agent to pick up the call gets the call.
Call queue feature is only applicable to T58A/T56A/T55A Teams phones.
For information on how to create a call queue, refer to Create a Cloud call queue.
Call Park and Retrieve
Call park and retrieve is a feature that lets a user place a call on hold in the Teams service in the cloud.
When a call is parked, the service generates a unique code for call retrieval. The user who parked the call
or someone else can then use that code to retrieve the call.
Call park and retrieve feature is disabled by default. You can enable it for users and create user groups
using the call park policy. When you apply the same policy to a set of users, they can park and retrieve
calls.
For more information on how to configure call park and retrieve, refer to Call park and retrieve in Microsoft
Teams.
Security Features
• User and Administrator Identification
• Phone Lock
• Transport Layer Security (TLS)
• Encrypting Configuration Files
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