Zte prestige 2 - For Assistance; Troubleshooting

Getting Help For Assistance 256
For Assistance
Thefollowingtopicsaddressareasofsupportforyourphone,includingtroubleshooting,
specifications,accountinformation,warrantyinformation,andcustomerservicecontact
information.
Troubleshooting
Checkthequestionsandanswersbelowfortroubleshootingsolutionsforcommonphoneissues.
Check Here First
Problem:Phonefreezes/operationisunstable.
Solution:Turnthephoneonagain.Ifyouareunabletoturnthephoneoff,removeandreplace
theBattery,andthenturnthephoneonagain.Datathatwasbeingeditediserasedafteryour
phoneispoweredonagain.
Problem:Operationisunstableafteranewapplicationwasinstalled.
Solution:Thenewlyinstalledapplicationmaybethecause.UninstalltheapplicationinSafe
mode.SeeUninstallanApp.ToturnthephoneoninSafemode:
l PressandholdthePower/Lockkey>touchandholdPower off,readthedisclaimerfor
safemode,andthentapOK.

o
AfterturningthephoneoninSafemode,"SafeMode"appearsatlowerleft.

o
AfterrestartinginSafemode,yourphonecanbepoweredonasusual.

o
BeforeturningthephoneoninSafemode,itisrecommendedthatyoubackup
importantdata.

o
BypoweringthephoneoninSafemode,addedwidgetsmaynotbecorrectlydisplayed.
Problem:Cannotusephone,mail,orInternet.
Solution1:Checkwhetheryouarewheresignalisweakoroutofservicearea.
Solution2:Powerthephoneonagain.
Solution3:IsthephoneinAirplanemode?TocheckthatAirplanemodeiscanceled:
l
Fromhome,tapApps >Settings >More andtouchtheAirplane modeslider.
Solution4:Isdatacommunicationdisabled?Tocheckthatdatacommunicationisenabled:
l
Fromhome,tapApps >Settings >Mobile networksandtouchtheData Enabled
slider.
Solution5:Isadisabledaccesspointset?Toresettoinitialsettings: