Chapter 25 Troubleshooting
LTE7410 User’s Guide
143
2 You cannot log in to the web configurator while someone is using Telnet to access the LTE Device.
Log out of the LTE Device in the other session, or ask the person who is logged in to log out.
3 Turn the LTE Device off and on.
4 If this does not work, you have to reset the device to its factory defaults. See Section 25.2 on page
141.
I cannot Telnet to the LTE Device.
See the troubleshooting suggestions for I cannot see or access the Login screen in the web
configurator. Ignore the suggestions about your browser.
25.4 Internet Access
I cannot access the Internet.
1 Check the hardware.
2 Make sure you entered your ISP account information correctly. These fields are case-sensitive, so
make sure [Caps Lock] is not on.
3 Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.
4 If the problem continues, contact your ISP.
I cannot access the Internet anymore. I had access to the Internet (with the LTE Device), but
my Internet connection is not available anymore.
1 Check the hardware connections.
2 Turn the LTE Device off and on.
3 If the problem continues, contact your ISP.
The Internet connection is slow or intermittent.
1 There might be a lot of traffic on the network. If the LTE Device is sending or receiving a lot of
information, try closing some programs that use the Internet, especially peer-to-peer applications.
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