Why I cannot access the Internet on my ZyXEL Communications Gateway?
First, ensure your ZyXEL Communications Gateway is powered on and properly connected to the network. Then, verify your WAN settings and make sure you've entered the correct username and password. If you are using PPPoE pass through, ensure that bridge mode is enabled.
What to do if the Internet connection disconnects on my ZyXEL Communications Gateway?
Check the schedule rules. If you are using PPPoA or PPPoE encapsulation, check the idle time-out setting. Contact your ISP.
What to do if none of the LEDs turn on when I turn on the ZyXEL Communications Gateway?
Ensure the power adapter of your ZyXEL Communications Gateway is correctly connected to both the device and a working power source, and that both the device and the power source are turned on. Try turning the device off and on again. If the problem continues, it may indicate a hardware issue, and you should contact your vendor.
How to access my ZyXEL Communications Gateway?
The default username is 'user' and the default admin password is '1234'. Remember that the password is case-sensitive, so enter it carefully. If you've changed the password and forgotten it, you'll need to upload the default configuration file to restore the factory settings, including the password.
What to do if I cannot get a WAN IP address from the ISP on my ZyXEL Communications Gateway?
The ISP provides the WAN IP address after authenticating you. Authentication may be through the user name and password, the MAC address or the host name. The username and password apply to PPPoE and PPPoA encapsulation only. Make sure that you have entered the correct Service Type, User Name and Password (be sure to use the correct casing).
Why the DSL LED is off on my ZyXEL Communications Gateway?
Check the telephone wire and connections between the ZyXEL Communications Gateway DSL port and the wall jack. Make sure that the telephone company has checked your phone line and set it up for DSL service. Reset your ADSL line to reinitialize your link to the DSLAM.
What to do if the LAN LEDs do not turn on on my ZyXEL Communications Gateway?
Check your Ethernet cable connections. Also, check for any faulty Ethernet cables and make sure your computer’s Ethernet Card is working properly.
What to do if I cannot access the web configurator of my ZyXEL Communications Gateway?
Make sure that there is not a Telnet session running. Use the ZyXEL Communications Gateway’s WAN IP address when configuring from the WAN. Use the ZyXEL Communications Gateway’s LAN IP address when configuring from the LAN. Check that you have enabled web service access. If you have configured a secured client IP address, your computer’s IP address must match it. Your computer’s and the ZyXEL Communications Gateway’s IP addresses must be on the same subnet for LAN access. If you changed the ZyXEL Communications Gateway’s LAN IP address, then enter the new one as the URL. Make sure that pop-up windows, JavaScripts and Java permissions are allowed.
General| Connectivity Technology | Wired, Wireless |
|---|---|
| WAN Ports | 1 |
| Maximum Wireless Data Rate | 54 Mbps |
| Frequency Band | 2.4 GHz |
| Data Link Protocol | Ethernet, Fast Ethernet, IEEE 802.11b, IEEE 802.11g |
| Security | WEP, WPA, WPA2 |
| Compliant Standards | IEEE 802.3, IEEE 802.3u, IEEE 802.11b, IEEE 802.11g |
| Power Supply | 12V DC, 1A |
| Operating Temperature | 0 - 40 °C |
| LAN Ports | 4 |
| Wireless Standard | 802.11b/g |
| Firewall | SPI (Stateful Packet Inspection) |
| VPN Support | PPTP, IPSec |
| Features | DHCP server |
| Encryption Algorithm | WEP, WPA, WPA2 |
| Operating Humidity | 10 - 90% (non-condensing) |
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