360 CHAPTER 6: NBX MESSAGING
When you add a new Auto Attendant, you are adding a “blank” Auto
Attendant, which you can configure.
To add a new Auto Attendant, select NBX Messaging > Auto Attendant >
Add. See the Help for the procedure on adding an Auto Attendant.
Table 60
describes the entries and checkbox that appear on the Add Auto
Attendant Menu dialog box.
After you add or modify an Auto Attendant, you can configure the
following features:
■ Play/Record Extension
■ Time-dependent Greetings
■ Prompt Menus
■ Auto Attendant Buttons
Table 60 Add Auto Attendant Menu Fields
Field Purpose
Name In the Name field, enter the name of the new Auto
Attendant.
Extension The next available extension is automatically assigned when
you add a new Auto Attendant. You can change the
extension number to an unused number that falls within the
Auto Attendant extension range of your dial plan.
Default range:
3-digit dial plan: 500–599
4-digit dial plan: 5500–5599
For both 3-digit and 4-digit dial plans, the default Auto
Attendant is extension 500 and the voice mail Attendant is
extension 501.
Maximum number of
prompt repeats
Select the number of times the Auto Attendant prompt
repeats. You can select a number from 1 through 3. The
default is three.
Use System-wide
Greetings checkbox
If you select the Use System-wide Greetings check box, all
three system-wide greetings (Morning, Afternoon and
Evening) are used by default. To enable or disable individual
system-wide greetings for a particular Auto Attendant, select
the required Auto Attendant in the main Auto Attendant
screen, click Menu Tree and then click TD Greetings.
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