How to resolve the 'Unexpected error: authenticating' on 3M Measuring Instruments?
To address an 'Unexpected error: authenticating' message on your 3M Measuring Instruments, first, confirm that the user ID and passwords are correct. Then, disconnect the 3M™ Clean-Trace™ NGi luminometer from the USB lead, or remove it from the docking station, and reconnect it to upload the results again.
How do I troubleshoot the 'Network connection issue: Unexpected error: Authenticating' on 3M Measuring Instruments?
To address the error message 'Network connection issue: Unexpected error: Authenticating' on 3M Measuring Instruments, disconnect the 3M™ Clean-Trace™ NGi luminometer from the USB lead, or remove it from the docking station, then reconnect and upload the results again. If the error continues, try again later.
What does 'No Network Connection: Unexpected error: authenticating' mean for 3M Clean-Trace NGi Luminometer Measuring Instruments?
The 'No Network Connection: Unexpected error: authenticating' message on 3M Measuring Instruments indicates a network connectivity issue between the 3M™ Clean-Trace™ Online Software driver software and the internet, often due to a proxy server. Contact your IT helpdesk for assistance.
How to fix a low battery message on 3M Clean-Trace NGi Luminometer Measuring Instruments?
If the 3M Measuring Instruments display shows a 'Low Battery Message', turn the instrument off immediately. Do not take any measurements when this warning appears. Either charge the battery or use AC power to operate the instrument. The cause is that the battery pack needs charging.
What to do if 3M Clean-Trace NGi Luminometer have no display?
If the 3M Measuring Instruments display shows 'No Display', recharge the battery. If that doesn't work, remove the battery and gently clean the contacts with a dry tissue, avoiding abrasive materials. If the issue persists, it may be an instrument malfunction.
Why are there high backgrounds on my 3M Clean-Trace NGi Luminometer Measuring Instruments?
If you encounter 'High Backgrounds' with your 3M Measuring Instruments, ensure the measurement chamber is securely closed. Remove any sample from the chamber. If the chamber has been open for a while, close it and recheck. If contamination is suspected, turn the instrument off and leave it for two hours before rechecking. Do not attempt to clean inside. The causes can be entry of external light, sample still in chamber, chamber left open, or chamber contamination.
What to do if I get an 'Unexpected error: uploading results' on 3M Measuring Instruments?
To resolve the 'Unexpected error: uploading results' on 3M Measuring Instruments, disconnect the 3M™ Clean-Trace™ NGi luminometer from the USB lead, or remove it from the docking station, then reconnect and upload the results again.
How do I fix the 'Unexpected error: requesting results' on 3M Clean-Trace NGi Luminometer?
To resolve the 'Unexpected error: requesting results' on 3M Measuring Instruments, disconnect the 3M™ Clean-Trace™ NGi luminometer from the USB lead, or remove it from the docking station, then reconnect and upload the results again.
What causes a high reagent control reading on 3M Measuring Instruments?
To address a 'High reagent control' issue on your 3M Measuring Instruments, first check for High Backgrounds. If high backgrounds aren't the issue, repeat the control to see if a specific test is contaminated. If the problem persists, contact 3M or a local 3M distributor. The causes can be High Background or Contamination of reagents or consumables.
How to fix 'Not all sample plans have been downloaded' on 3M Clean-Trace NGi Luminometer?
To address the 'Not all sample plans have been downloaded' error with 3M Measuring Instruments, disconnect the 3M™ Clean-Trace™ NGi luminometer from the USB lead, or remove it from the docking station, then reconnect and upload the results again.
General| Brand | 3M |
|---|---|
| Model | Clean-Trace NGi Luminometer |
| Category | Measuring Instruments |
| Language | English |
Explains the bioluminescence technology used for measuring contamination levels via ATP.
Details the use of the luminometer for monitoring surface hygiene status and controlling contamination.
Describes ATP testing for contamination in liquid samples and monitoring cleaning processes.
Identifies and describes the physical components and interface elements of the luminometer.
Outlines the instrument's portability, alphanumeric LCD display, and internal battery.
Provides instructions on how to attach, charge, and monitor the status of the instrument's battery.
Guides users on powering the instrument on, including initial self-checks and startup sequences.
Explains the different modes for sample measurement: Measure Sample and Program Mode.
Details the procedure for correctly inserting a test device into the luminometer's chamber.
Describes the function of the swab sensor and error messages related to test device detection.
Explains the automatic switch to Low Power Mode for battery conservation and how to exit it.
Outlines how the luminometer connects to a PC for data transfer via USB or docking station.
Describes the docking station's features, including charging, PC connection, and instrument support.
Explains how to connect and load paper for the optional printer to print test results.
Details the features and use of the soft carry case for portability and instrument protection.
Explains the Measure Sample mode, which takes readings without storing data.
Provides step-by-step instructions on performing a sample measurement in the Measure Sample mode.
Explains Program Mode for saving results against test points and transferring data to online software.
Guides users on navigating to and selecting sample plans within the Program Mode.
Details how to retest a previously failed test point and store the new result.
Explains how to review and inspect previous results and prepare them for printing.
Describes the options for printing results (Summary and Detail) from the Review Results screen.
Lists the functions available in the SETUP MENU, including date/time, language, and self-check.
Instructs users on how to navigate from the MAIN MENU to access the SETUP MENU.
Guides users on selecting and changing the preferred date format for the instrument.
Explains how to select and change the time format between 12-hour and 24-hour clocks.
Provides instructions for setting the current date (day, month, year) on the instrument.
Details the process for setting the current time (hours, minutes, seconds) on the instrument.
Explains how to select and change the display language of the instrument.
Guides users on performing a self-check to verify instrument performance and calibration status.
Describes how to configure the display backlight timeout for visibility and battery life.
Explains the purpose of UPLOAD RESULTS for transferring data to 3M Clean-Trace Online Software.
Details the steps required to upload results, including login and connection requirements.
Provides instructions for cleaning the external surfaces of the luminometer.
Advises on proper storage and operating temperature ranges to avoid damage and condensation.
Offers general guidance for overcoming common problems encountered with the luminometer.
Describes error screens related to low battery status and recommended actions.
Explains error messages related to communication failures between the instrument and software.
Details error screens that occur when the instrument fails its self-check or calibration.
Covers error screens related to user login, invalid credentials, and password expiration/criteria.
Lists various other error messages, such as memory full or chamber faults, and their user actions.
Provides a sequence of key presses to revert to the original language if it is inadvertently changed.
Lists detailed technical specifications for the instrument's user interface, display, ergonomics, and more.
Defines key terms and conventions used throughout the manual for clarity and understanding.
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