User’s Manual
44
Troubleshooting
Problem Possible Solution
No Power
Check power cord connections.
Confirm that there is power at the outlet.
PoE switch is not
recognized.
Check the ground status of the PoE switch and the connected
input/output devices to the camera. If they are not grounded,
use them after grounding.
No Live Video
Confirm that the camera has power.
Check network connections on your PC and a camera.
Live video is not clear.
Check if there is dust or dirt on the lens and clean the lens
with a clean cotton cloth or brush.
Check that the lighting and adjust the camera position or
angle if bright light is shining directly into the lens.
Video color appears
incorrect.
Check that the white balance setting for the camera. When
set to Auto, it might take awhile to adjust the white balance.
Video flickers.
Check to see if the camera points directly at the sun or a
fluorescent light and adjust the camera’s direction.
Connection to the INIT
program is not available
because of wrong ID and
password.
If you lost the administrator ID and password, do a factory
reset and customize all settings all over again. The factory
reset returns all the settings including network settings to the
original factory settings. Write down the password just in case.
The WebGuard program
is not available.
If you cannot launch the login page of the WebGuard program,
check Microsoft Internet Explorer’s version. WebGuard might
not run properly in versions earlier than 6.0.
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