Chapter 10: Troubleshooting
OsmoPRO MAX Automated Osmometer User Guide
78
Displayed/printed
message
Error
Code
Type/
Severity Possible cause/Suggested action
Fan error 96
Cause: Cable not connected
Cause: Bad fan
Action: Check cable
If cable connection is good and problem persists after reboot, contact AI Service.
B scanner error 97
Cause: Cable (RX or TX)
Action: Check cable
Cause: Bad back barcode scanner
Action: Reboot
If cable connection is good and problem persists after reboot, contact AI Service.
B scanner not connected 98
Cause: Cable
Action: Reboot
Action: Check cable
If cable connection is good and problem persists after reboot, contact AI Service.
F scanner error 99
Cause: Cable (RX or TX)
Action: Check cable
Cause: Bad front barcode scanner
Action: Reboot
If cable connection is good and problem persists after reboot, contact AI Service.
F scanner not connected 100
Cause: Cable
Action: Reboot
Action: Check cable
If cable connection is good and problem persists after reboot, contact AI Service.
Assurance tag reader error 101
Cause: Cable (RX or TX)
Action: Check cable
Cause: Bad assurance tag reader
Action: Reboot
If cable connection is good and problem persists after reboot, contact AI Service.
Assurance tag reader not
connected
102
Cause: Cable (RX or TX)
Action: Check cable and reboot
If cable connection is good and problem persists after reboot, contact AI Service.
Liquid detection not
connected
103
Cause: Cable issue or bent pipette.
Action: Check cable and reboot
If cable connection is good and problem persists after reboot, contact AI Service.
Liquid detection error 104
Cause: Cable Issue, bent pipette, or defective integrated circuit
Action: Check cable and reboot
If cable connection is good and problem persists after reboot, contact AI Service.
Pipette error 105
Cause: Pipette crashed
Action: Check for pipette crash
If pipette crashed, contact AI Service.
Low cleaning fluid 106
Cause: Too many power cycles.
Cause: Too many back-to-back purge cycles
Action: Load a new OsmoPRO MAX Maintenance Kit (see Load the Maintenance Kit)