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Installing the 86100C
Returning the Instrument for Service
Returning the Instrument for Service
The instructions in this section show you how to properly package the instru-
ment for return to an Agilent Technologies service office. If the instrument is
still under warranty or is covered by an Agilent maintenance contract, it will
be repaired under the terms of the warranty or contract. If the instrument is
no longer under warranty or is not covered by an Agilent maintenance plan,
Agilent will notify you of the cost of the repair after examining the unit.
When an instrument is returned to an Agilent service office for servicing, it
must be adequately packaged and have a complete description of the failure
symptoms attached.
When describing the failure, please be as specific as possible about the nature
of the problem. Include copies of any instrument failure settings, data related
to instrument failure, and error messages along with the instrument being
returned.
Please notify the service office before returning your instrument for service.
Any special arrangements for the instrument can be discussed at this time.
This will help the Agilent service office repair and return your instrument as
quickly as possible.
Contacting Agilent Technologies
Call Center For technical assistance, contact your local Agilent Call Center.
• In the Americas, call 1 (800) 829-4444
• In other regions, visit http://www.agilent.com/find/assist
Before returning an instrument for service, you must first call the Call Center
at 1 (800) 829-4444
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