8-2
Contacting Hewlett-Packard
Before Contacting HP
Before Contacting HP
Check the Basics
Often problems may be solved by repeating what was being done when the problem occurred. A few
minutes spent in performing these simple checks may eliminate time spent waiting for instrument repair.
❒ Check that the signal generator is plugged into the proper ac power source.
❒ Check that the line socket has power.
❒ Check that the signal generator is turned on.
❒ Check that the other equipment, cables, and connector
s
are connected properly and operating correctly.
❒ Check the equipment settings in th
e procedure that was being used when the problem occurred.
❒ Check that the test being performed and the expected results are within the specifications and capabilities of the
sign
al generator. (Refer to the Calibration Guide.)
❒ Check the signal generator display for error messages. (Refer to Chapter 6, "Error Messages.")
❒ Check operation by performing the verification procedures in the Ca
libration Guide. Record all results in the
Performance Test record.
Review the Warranty
If there is still a problem, read the warranty printed in Chapter 9, "Safety and Regulatory." If your signal
generator is covered by a separate maintenance agreement, please be familiar with its terms.
Hewlett-Packard offers several maintenance plans to service your signal generator after warranty
expi
ration. Call your HP sales and service office for full details.
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