8-5
Contacting Hewlett-Packard
Returning Your Signal Generator for Service
Returning Your Signal Generator for Service
Use the information in this section if you need to return the signal generator to Hewlett-Packard.
Packaging the Signal Generator
Use the following steps to package the signal generator for shipment to Hewlett-Packard for service:
1. Fill out a blue repair tag (available at the end of this chapter) and attach it to the instrument. Please be as specific
as possible about the nature of the problem. Send a copy of any or all of the following information:
• Any error messages that appeared on the signal generator display.
• A completed performance test record from the calib
ration guide for your instrument.
• Any other specific data on the performance of the signal generator.
2. Use the original packaging materials or a strong shipping
container that is made of double-walled, corrugated
cardboard with 159 kg (350 lb) bursting strength. The carton must be both large enough and strong enough to
accommodate the signal generator and allow at least 3 to 4 inches on all sides of the signal generator for packing
material.
CAUTION: Signal generator damage can result from using packaging materials other than those
specified. Never use styrene pellets, in any shape, as packaging materials. They do not
adequately cushion the instrument or prevent it from shifting in the carton. Styrene pellets
cause equipment damage by generating static electricity and by lodging in the signal
generator fan.
3. Surround the instrument with at least 3 to 4 inches of packing material, or enough to prevent the instrument from
moving in the carton. If packing foam is not available, the best alternative is SD-240 Air Cap™ from Sealed Air
Corporation (Hayward, CA 94545). Air Cap looks like a plastic sheet covered with 1-1/4 inch air-filled bubbles.
Use the pink Air Cap to reduce static electricity. Wrap the instrument several times in the material to both protect
the instrument and prevent it from moving in the carton.
4. Seal the shipping container securely w
i
th strong, nylon adhesive tape.
5. Mark the shipping container “FRAGILE, HANDLE WITH CARE” to ensure careful handling.
6. Retain copies of all shipping papers.
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