Alcatel-Lucent Enterprise 8214 - Switching between two calls (Broker call); Transferring a call; Three-way conference with internal and;or external contacts (conference)

Using your telephone
8AL91453ENAA ed01
18/42
3.11 Switching between two calls (Broker call)
You are in communication with the first caller and the second is on hold. You can switch between
the two calls.
• switching between two calls (Broker call).
3.12 Transferring a call
You want to transfer the call to another contact. You are in conversation with one contact.
• The first call is put on hold.
• Use one of the following:
o Dial the number to call.
o Call your contact using your personal directory (Contacts).
o Call your contact using the company directory (Central directory).
You can transfer the call immediately or wait for your contact to answer before transferring the
call.
Transfer the call immediately (blind transfer)
• Transfer the call.
Wait for your contact to answer before transferring the call
or
• Send the call.
• Transfer the call.
3.13 Three-way conference with internal and/or external contacts
(conference)
You are in communication with the first caller and the second is on hold.
• You are in conference with two contacts.
End the conference with all participants.
• The conference has ended.