Alcatel-Lucent GO FLIP - Cellular and Data

Getting Help For Assistance 112
For Assistance
Thefollowingtopicsaddressareasofsupportforyourphone,includingtroubleshooting,
specifications,accountinformation,warrantyinformation,andcustomerservicecontact
information.
Troubleshooting
Checkthequestionsandanswersbelowfortroubleshootingsolutionsforcommonphoneissues.
Check Here First
Problem:Phonefreezes/operationisunstable.
Answer:Turnthephoneonagain.Ifyouareunabletoturnthephoneoff,removeandreplace
theBattery,andthenturnthephoneonagain.Datathatwasbeingeditediserasedafteryour
phoneispoweredonagain.
Problem:Cannotusephone,mail,orInternet.
Answer 1:Checkwhetheryouarewheresignalisweakoroutofservicearea.
Answer 2:Powerthephoneonagain.
Answer 3:IsthephoneinAirplanemode?TocheckthatAirplanemodeiscanceled:
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Fromtheappslist,selectSettings >Network & Connectivity>Airplane Mode.
Answer 4:Isdatacommunicationdisabled?Tocheckthatdatacommunicationisenabled:
l
Fromtheappslist,selectSettings >Network & Connectivity>Mobile network
&Data>Data Connection.
Problem:Batterylevelgoesdownquickly.
Answer:Areyouwheresignalisweakorhavebeenoutofserviceareaforalongperiod?
CallingwheresignalisweakorbeingoutofserviceareausesalotofBattery.
Problem:Cannotunlockscreen.
Answer:Powerthephoneonagain.Ifyouareunabletoturnthephoneoff,removeand
replacetheBattery,andthenpowerthephoneonagain.Datathatwasbeingeditediserased
afterthephoneispoweredonagain.
Specifications
Thefollowingtableslistyourphone’sandbattery’sspecifications.