Appendix A Technical Information
A.1 Troubleshooting
The following table can help you solve problems when installing the device. If you cannot solve the problem, contact
your dealer for more information.
Symptom Solution
None of the LEDs lights up on
the device.
Check the power supply to the device (power source, ON/OFF switch, main power
outlet).
Check that all micro-switches are in the OFF position.
The local console does not re-
spond.
Check that you are using the correct console cable and that this is connected to
the device and the asynchronous terminal.
Check that the terminal has the correct port configured.
Check that the terminal configuration is 9600 8N1. Check that the console is not in
an events process. Check that the device is not being remotely accessed via tel-
net.
The local console is only dis-
playing garbage.
Check that the terminal has the correct port configured.
Check that the terminal configuration is 9600 8N1
The device does not initialize
and the console displays the
WARM-UP text.
Check that micro-switch ‘1’ is in the OFF position. In this situation, you may have
to reload the device BIOS and the routing application.
The device is very slow in dis-
playing the application prompt.
Check that micro-switch ‘3’ is in the OFF position.
You have forgotten the pass-
word to access the device.
Ignore the configuration through micro-switch ‘5’ (as explained in the relevant sec-
tion).
The LEDs show that the GE in-
terfaces are established but
there is no connectivity at the
data layer.
Check the configuration (routes, IP addresses, etc).
A.2 Updating the software
The OA58XX router can be updated to new releases. Please contact your distributor for further details on new re-
leases.
There are various ways to update an OA58XX router. For further information, please see manual “ALU-Dm748-I
Software Updating”.
The software required to update OA58XX routers is supplied in a format known asdistribution. This consists of a
single file which contains all the files needed to update your device as well as in-depth information on the contents of
the files.
Furthermore, the OA58XX router may incorporate an independent module for the wireless WAN interface. Generally,
the firmware for the modules is independent from the router software. There is an UPGRADE file for each Wireless
WAN module model. Ask your distributor about the correct UPGRADE file (according to the module of your device).
The Cellular Interface manual (ALU-Dm781-I) shows you how to UPGRADE the module.
Technical Information Alcatel-Lucent Enterprise
38 OA58XX Router
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