Alcatel OmniPCX Enterprise - Page 22

ALC ETL
Alcatel OmniPCX Enterprise
RSI Section - RSI
Detailed description
Note: In this mode, an agent can only log on the ACD authorized phone set with which they
are associated.
-Thesubstitute mode: In this operating mode, it is not required to associate the Agent RSI object
with the ACD authorized phone set RSI o bject.
Note: In this mode, and if the agent is not associated with an ACD authorized phone set, the
agent can log on on any ACD authorized phone set.
Principle:
Agent logon
Genesys suiteOmniPCX Enterprise
Agent
Pro-ACD Place
Person
Correspondence
Correspondence
Genesys suiteOmniPCX Enterprise
Agent
Pro-ACD Place
Person
Correspondence
Agent logon
Correspondence
Genesys suiteOmniPCX Enterprise
Agent
Pro-ACD Place
Person
Correspondence
Event feedback
Substitute mode
One of these operating modes is selected in the T-Server on the Genesys side and in system manage-
ment on the OmniPCX Enterprise side.
To prevent any conflict while the SSBD synchronizes the RSI objects, the administrator must follow the
instructions and information displayed in the t ables in § 5.3 : Correspondence tables: OmniPCX Enter-
prise RSI objects and Genesys suite RSI objects.
5.3. Correspondence tables: OmniPCX Enterprise RSI objects and Genesys suite RSI
objects
This correspondence table lists all typ es of RSI objects that can be configured on the OmniPCX En-
terprise side and on the Genesys side. It indicates the parameters to be configured for each. It also
indicates the correspondence of each OmniPCX Enterprise object on the Genesys side.
Note: For more information on the content of the OmniPCX Enterprise RSIobjectsshowninthe
table, refer to the module RSI - Configuration procedure.
.20 Ref.3EU19919ENAA Ed.03