Alcatel OmniPCX Enterprise - Page 24

ALC ETL
Alcatel OmniPCX Enterprise
RSI Section - RSI
Detailed description
OmniPCX Enterprise Genesys suite
Ghost Z
Þ Users
Directory Number = q
mcdu (*)
Directory Nam e = Name
Directory First Name= First Name
Set Type = Analog (*)
ACD station = No (*)
Ghost Z = true (* )
Vad Use for Ghost Z = true (*)
Extension
Þ Switches/pabx_name/DNs
Type = Extension (*)
Number = q
mcdu (*)
Switch Specific Type = 4 (*)
Alias = Name_FirstName_qmcdu (note 3)
ACD Position
Þ Switches/pabx_name/DNs
Type = ACD P osition (*)
Number = q
mcdu (*)
Alias = Name_FirstName_qmcdu (note 3)
Switch specific type = 1 (Agent) or 5 (Supervisor)
(*)
Register = true (*)
Login ID = Agent Login q
mcdu (*)
State Enabled = true (*)
Agent Login
Þ Switches/pabx_name/Agent Logins
Code = q
mcdu (*)
Person
Þ Persons
First Name = F
irstName
Last Name = Name
User name = Name_FirstName_qmcdu (note 3)
Login ID = Agent Login q
mcdu (unique) (*)
Is Agent = true (*)
Employee ID = qmcdu ( (*) in substitute mode)
Default place = (note 4)
- in standard mode: q
mcdu2 (*)
- in substitute mode : any va lue.
Skills = A
G_ActiveSkills
Annex/synchro data/inactive skills =
A
G_InactiveSkills
Agent or Supervisor
Þ Users
Directory Number = q
mcdu (*)
Directory Name = Name
Directory First Name = First Name
ACD station = Agent or Supervisor (*)
Set Type = 4035T, 4004 or 4037 (note 2) (*)
Þ Applications/CCD/CCD Users/Operations
data m anagement
Associated phone set = (note 4)
- in s tan dard mode : q
mcdu2 (*)
- in sub stitute mode : empty or qmcdu 2 (*)
Skill activation =
- Active Skills = A
G_ActiveSkills
- Inactive Skills = AG_InactiveS kills
Place
Þ Places (note 5)
-inStandardMode:
ACD Position 'q
mdcu' enabled (*)
- in Substitute Mode:
ACD Position 'q
mcdu' disabled or No ACD
position (*)
.22 Ref.3EU19919ENAA Ed.03